Outsourcing — Operations
Traditional Outsourcing — Omnichannel 24/7 Operations
Call centers, data management, and operational helpdesks with rapid resource scaling.
24/7 Technical Helpdesk
- ·L1/L2/L3 escalation matrix
- ·15-min L1 first response SLA
- ·Voice, email, web portal, chat channels
Omnichannel Customer Care
- ·Voice, email, chat, WhatsApp, social unified queue
- ·100% email/chat QA sampling
- ·Monthly CSAT surveys
Enterprise Data Validation
- ·Employee, vendor, financial master data QA
- ·CNIC, NTN, IBAN verification pipelines
- ·Monthly data health scorecards
Rapid Resource Scaling
- ·Surge capacity for campaign launches
- ·7M+ repository for backfill hiring
- ·72-hour custom role deployment